Returns & Refunds

Last updated: October 19, 2026

Thank you for shopping at GoofyHug. If you would like to request a return, email support@lilijadigital.lt within 14 days after your order is delivered. Please include your order number and the reason for your request. Do not send a return before we provide instructions and the appropriate return address.

Eligibility

For change-of-mind returns, products should be unused, unworn, unwashed and in their original condition, apart from handling reasonably necessary to inspect or try them on. This does not restrict your statutory rights concerning faulty or misdescribed goods.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly and include photographs if possible. We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Return Shipping

We will provide return instructions, location and any applicable return-shipping costs when approving a request. For defective, damaged or incorrect items, we will handle the issue in accordance with applicable consumer protection laws.

Refunds

We will notify you after assessing the returned item or other refund request. Approved refunds are made to the original payment method. Payment providers may need additional processing time. Any mandatory refund deadlines and consumer cancellation rights under applicable law take precedence.

Order Changes

Contact us as quickly as possible if you need to change or cancel an order. We cannot guarantee cancellation after an order has entered processing, without prejudice to rights provided by law.

Contact

GoofyHug
Email: support@lilijadigital.lt
Website: goofyhug.com